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“Will picked a single blossom from a gorse bush beside him; it shone bright yellow on his grubby hand. "People are very complicated," he said sadly.

"So they are," John Rowlands said. His voice deepened a little, louder and clearer than it had been. "But when the battles between you and your adversaries are done, Will Stanton, in the end the fate of all the world will depend on just those people, and on how many of them are good or bad, stupid or wise. And indeed it is all so complicated that I would not dare foretell what they will do with their world. Our world.”
― Susan Cooper

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“First Globals are ready to go anywhere, experience everything, and work and live in exotic places, and for them, family life takes priority over work life and a flexible, diverse, collaborative, fun learning environment is key.”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

“Accountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent”
― Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today